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I'm so sorry to hear that. Just to make sure I have everything right — are you ordering flowers to be delivered to a funeral home for a service?

Of course. I'm here to help you through this. Let me start with a couple of details. What is the name of the funeral home?

I'm here to help. Let me get some details so we can make this beautiful for you. What is the full name of the person you're sending the flowers to?

Thank you. And what is Michael's last name?

Perfect — Michael Jackson. Got it. Now, do you happen to know which funeral home, and what time is the service?

I want to make sure I have this right — are you asking if the funeral home is called Luca Cacatero, or are you not sure of the name?

Thank you. Let me make sure I have that right — the funeral home is Lujak Cascadero, and it's at fifteen miles. Just to confirm, is that the full address, or do you have a street address for that location?

Thank you. So the service is at Wooja Cacatera at 4 p.m. — I have that. What is the delivery address or zip code for Wooja Cacatera?

Let me make sure I have that right — is that the street address, or is that a zip code?

Got it. So the street address is 123 Fifty Mile. What city is that in?

Got it. So the street address is 123, and then what comes next — the street name?

What is the street name?

Thank you. So that's 123 Fifty Mile Road. What city is that in, and what state?

Perfect — 123 Fifty Mile Road, Warren, Michigan, for Wooja Cacatera funeral home. And just to confirm, the service is at 4 p.m. today?

I understand — we want to make sure the flowers arrive before the service at 4 p.m. today. Since time is tight, let me see what we can do. What would you like the card to say?

Let me read that back to you to make sure I have it exactly right: "Deepest condolences for your loss." Is that correct?

Of course. How about: "Our deepest condolences during this difficult time. You are in our thoughts." Does that feel right to you?

Perfect. Let me read that back to you word for word: "Our deepest condolences during this difficult time. You are in our thoughts. From Billy, Bobby, and Joe." Did I get that right?

Thank you. Now, what phone number can we use to confirm delivery with Michael's family at the funeral home?

Thank you. Now, what is your phone number so we can confirm delivery with you?

Let me confirm that back: 5 8 6 2 6 8 6 4 0 0. Is that correct?

Thank you. And what would you like to order — do you have a preference for colors or flowers, or would you like our designer to choose something beautiful for the occasion?

I'm so glad you're honoring him this way. For such an important moment, I'd like to suggest one of our larger sympathy arrangements — something that truly reflects how much he meant to you. What colors were you thinking, or would you prefer to let our designer create something meaningful?

That's perfect. Our designer will create something timeless and elegant for Michael — think classic whites, soft greens, and refined lines that will be a beautiful tribute. What is your name, and what's the best phone number to reach you if we need to confirm anything?

That sounds beautiful and timeless. White roses and white lilies will be elegant and classic. Just so I can let the designer know — are there any allergies or sensitivities to lilies or heavy fragrance that Michael's family should be aware of?

Perfect. So we'll create a large, elegant arrangement with white roses and white lilies for Michael Jackson at the funeral home. Your total is $145. What is your email address so I can send you the payment link?

Perfect. So we'll create a large, timeless arrangement with white roses and white lilies for Michael Jackson at Wooja Cacatera. Your total is $145. What is your email address so I can send you the payment link?

Perfect. So we'll create a large, timeless sympathy arrangement with white roses and white lilies for Michael Jackson at the funeral home. Your total is $145. What is your email address so I can send you the payment link?

Absolutely — a standing spray with white roses and white lilies. That's a beautiful choice for a service. What is your email address so I can send you the payment link?

Let me confirm that email: T H R I F T Y dot sterling heights one two two at gmail dot com. Is that correct?

I need to add the sales tax to that. Your final total is $156.78.

Just to make sure I got the address right — can you spell the street name and confirm the zip code?

I'm here — I apologize for the interruption. You were saying you want the ribbon to have script on it. What would you like the script to say?

I'm sorry — I want to make sure I understand. Are you asking what you'd like written on the ribbon?

Got it — "Loving" on the ribbon. Is that the complete text, or is there more?

Perfect — "Loving Brother" on the ribbon. Let me confirm that's what you'd like, and your total with the ribbon is 166 dollars and 73 cents. Does that sound right?

Perfect. So the ribbon will say "Loving brother, father, and uncle." Is that correct?

Wonderful. So your final total with the standing spray, white roses, white lilies, and the ribbon is 166 dollars and 73 cents. Let me get that payment link to you now.

You're absolutely right — I apologize. What color would you like the ribbon to be?

Your payment link is on its way — it should arrive in less than a minute.

Let me know when you see it.

Thank you for waiting.