+17349735585

Great! Just so you know, this call may be recorded for quality and training—is that okay?

Perfect, thank you. Let's get started. Who is this for, and what's the occasion?

Oh no, I'm so sorry to hear that. That's really tough. Let me help you send something to lift her spirits. What's your cousin's full name?

I'm so sorry to hear that—that's really tough. Flowers are a wonderful way to show you care during a stressful time like that. Let me get some details. What's your cousin's full name?

And what's Caitlin's last name?

Got it. And what's her last name?

Sorry—just to confirm, is her last name Michael?

Got it. And when would you like this delivered to Caitlin?

I can get this to her today or tomorrow morning—whichever works better. What's your preference?

We can absolutely get this there today. What's the address where we should deliver it?

Got it. And what's the ZIP code for Roseville?

No problem. What state is Roseville in?

So 12345 Edward Street in Roseville, Michigan—that ZIP code is 4 8 0 6 6. Does that sound right?

So the ZIP is 4 8 0 6 6—that's Roseville, Michigan. Is that correct?

I'm sorry—I meant the ZIP code. The one I read back to you: 4 8 0 6 6. Is that correct for Roseville, Michigan?

Great. So we're delivering to 12345 Edward Street, Roseville, Michigan 4 8 0 6 6. What time works best for the delivery today?

Perfect. So we have 12345 Edward Street, Roseville, Michigan 4 8 0 6 6. Did I get that right?

Great. Now, what would you like the card to say? This is what Caitlin will read when the flowers arrive.

Let me read that back to you: "I hope you find Scruffy soon." Did I get that right?

Let me read that back to you to make sure I have it exactly right: "I hope you find Scruffy soon. We'll all miss him." Did I get that right?

Let me read that back to you to make sure I have it exactly right: "I hope you find Scruffy soon. We'll all miss him. He probably climbed the tree. LOL." Did I get that right?

Thank you. Now, what colors or flowers were you thinking for Caitlin—or would you like me to leave that to our designer?

Of course! What would you like me to add?

Got it. So the card will say: "I hope you find Scruffy soon. We'll all miss him. He probably climbed the tree. LOL. From your homegirl." Is that right?

Perfect. Now, what colors or style were you thinking for the arrangement—or would you like me to leave it to our designer?

Perfect. Do you have a design in mind, or would you like a suggestion?

You're welcome. Now, what colors or style were you thinking for the arrangement—or would you like me to leave it to our designer?

Perfect—bright colors will definitely lift her spirits. I'm thinking vibrant yellows, oranges, maybe some pinks to really make her smile. Does that sound good, or did you have something else in mind?

Perfect—bright with roses is a lovely choice. Our most popular size is our medium arrangement at $95, and that'll include beautiful roses with bright, cheerful colors throughout. Does that sound good to you?

That sounds lovely—bright roses and sunflowers will really lift her spirits. Just to confirm, would you like those in any particular color scheme, or should our designer work with the bright palette and feature those flowers?

I love that—bright and cheerful is perfect to lift her spirits. So you're thinking roses, sunflowers, and purple accent flowers. That sounds wonderful. Our most popular size is our medium arrangement at $95—that's the one I'd recommend for this. Does that sound good to you?

Love that—bright, cheerful flowers. So roses, sunflowers, and purple accents. That sounds perfect for lifting her spirits right now. Our most popular size is our medium arrangement at $95—that's the one I'd recommend for something like this.

Love that—bright with roses, sunflowers, and purple liatris will be beautiful and really lift her spirits. Just to confirm the colors: you're thinking bright tones with those purples mixed in, right?

Perfect—so bright colors with roses, sunflowers, and purple liatris if we have it. That sounds lovely. Just to let you know, we do reserve the right to substitute with similar quality flowers if something's unavailable, but we'll keep that bright, cheerful vibe and definitely work in those flowers you mentioned. Our most popular size is our medium arrangement at $85—that's the one I'd recommend for a pick-me-up like this.

Perfect—so bright with roses, sunflowers, purple liatris, and Gerbera daisies. That's a beautiful combo that'll really lift her spirits. Our most popular size is our medium arrangement at $95—that's the one I'd recommend for this. Does that work for you?

Great—that'll still be gorgeous. A smaller arrangement with those flowers will be perfect for her desk or bedside table and still show how much you care. Let me do our small at $65 instead. Does that sound better?

Wonderful! Our large design is $145, and with those bright flowers—the roses, sunflowers, purple liatris, and Gerbera daisies—it'll really make a statement and lift her mood during this tough time. Does that work for you?

Excellent. So that's our large arrangement with roses, sunflowers, purple liatris, and Gerbera daisies for $145. As a finishing touch, we have a half-pound box of caramel truffles for just $18—want me to add that?

We have balloons for just 18 dollars—they'd be a nice cheerful addition to brighten up her space. Want me to add those?

Yes, a Mylar balloon for 18 dollars. Would you like me to add that to the order?

I hear you—totally fair. Let's just stick with the large arrangement then. No add-on needed. Finally, your total is $157.19. What's your email address so I can send you the payment link?

That's a great question. Let me have the team text you back within the hour about card options—they'll have all the details. Can I get your callback number?

That's a great question—let me have the team text you back within an hour with pricing on a full-size card. Can I get your phone number?

Yes, the team will text you back within the hour with pricing on the full-size greeting card option. What's your phone number so they can reach you?

Perfect. What's your phone number?

Got it—go ahead with the rest of that number.

Let me confirm that back: 7 3 4 7 3 4 9 7 3 5 5 8 5. Is that correct?

Got it. Go ahead with the new number.

Got it. Let me confirm that: 7 3 4 4 6 5 8 0 3 4. Is that correct?

Perfect. I'll have the team text you back within an hour about the greeting card pricing. Now, what's your email address so I can send you the payment link?

Perfect. So the team will text you back within an hour about the full-size greeting card pricing. Now, what's your email address so I can send you the payment link?

Let me confirm that back: t-h-r-i-f-t-y, dot, a-n-a-r-b-o-r, the number 1-1-7, at gmail dot com. Is that right?

Got it—let me confirm the correction: t-h-r-i-f-t-y, dot, a-n-n-a-r-b-o-r, the number 1-1-7, at gmail dot com. Is that right?

Your link is on its way to thrifty.annarbor117@gmail.com—should arrive in under a minute. Let me know once you see it.

I'm emailing you the payment link to thriftyannarbor117@gmail.com now.

You'll get an email in under a minute with a payment link. Just click it to pay, and you're all set!

Your link is on its way to thriftyannarbor117@gmail.com—should arrive in under a minute. Let me know once you see it.

Take your time. Just let me know when it shows up in your inbox.

No, you won't pay separately. The team will text you at 7 3 4 4 6 5 8 0 3 4 within an hour with full-size card pricing, and you can decide then if you want to add it. If you do, we'll just adjust the total and send you an updated link. Does that make sense?

No—if you decide to add the card, we'll just send you one updated payment link for the new total. You'll only pay once. Sound good?

No—if you want to add the card, the team will send you an updated payment link with the new total. You'll just pay once for everything together. No separate payments.

No, you won't have to pay twice. Once the team texts you the card pricing, if you want to add it, they'll give you an updated total and a new payment link. It's all one transaction. Sound good?

Good question. If you decide to add the card, the second link will just be for the new total with the card included—so instead of paying $156.78 twice, you'd only pay once with the updated amount. Does that clarify it?

Yes, exactly—the first one will cancel, and you'll just pay the new total with the card added. That way you're only charged once.

Perfect. Have you received that payment link yet in your inbox?

Right—the first payment link will be pending until you pay it. Once the team sends you the updated link with the card added and you pay that one instead, we'll make sure the first one doesn't go through. You're all set.

Right, exactly. The first one will be pending, but once you pay the second link with the updated total, the first one will fall off and only the final order goes through. You're all set.

Right—the first link will be pending, and once you pay the updated link with the card included, that first one will drop off. You'll only be charged for the final order.

No problem—take your time. Let me know if you need any help or if you hit a snag with the payment link.

Of course, take your time.