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RecordingArchived
547s · archived 6/4/2026
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+18444355374

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Transcript

Caller
This is Riley.
AI
Caller
Hi. I I'd like to get a quote for
AI
I'm here to help! Take your time — what kind of event are we decorating for?
Caller
And what is a Cloudbuster?
AI
Great! I'd be happy to help you with a quote, and I can definitely answer that question about Cloudbusters. A Cloudbuster is one of our signature products — it's a large, billowing balloon installation that looks like a soft cloud. They're really popular for photo backdrops and creating that dreamy, elevated look at events. They photograph beautifully and work great indoors or outdoors. Now, let me ask you a quick question to point us in the right direction: Are you thinking on-site decor setup at your event, or are you looking to have balloons delivered somewhere?
Caller
Hi. I I'd like to get a quote for balloons.
AI
Great! I'd be happy to help you with that. Just so you know, this call may be recorded for quality and training — is that okay?
Caller
On-site.
AI
Perfect! So we're decorating a venue for you. Let me get some details so I can put together the right quote. What kind of event are we decorating for?
Caller
I mean,
AI
Perfect! So you're decorating a venue. Before I dive into the details, just so you know, this call may be recorded for quality and training — is that okay?
Caller
I mean, I want them delivered somewhere.
AI
Got it — so you're looking to have balloons delivered to a location, not a full on-site setup. Perfect, let me get some details so we can set that up for you. Where are the balloons being delivered to, and when do you need them?
Caller
I mean, I want them delivered somewhere. I'm celebrating at Kia Center.
AI
Got it — so you're celebrating at Kia Center in Orlando, and you want balloons delivered there for an on-site setup. Perfect, that's our specialty. Let me ask you a few quick questions so I can get you an accurate quote. What's the occasion — what are we celebrating?
Caller
For a sixtieth birthday party on July twenty third. This year.
AI
Perfect! So a sixtieth birthday party at Kia Center on July 23rd — that's a milestone, and we love doing those. Just so you know, this call may be recorded for quality and training — is that okay?
Caller
For a sixtieth birthday party on July twenty third. This year. Twenty twenty six.
AI
Perfect! So a sixtieth birthday celebration at Kia Center on July 23rd — that's a milestone worth celebrating big. Just so you know, this call may be recorded for quality and training — is that okay?
Caller
And then yeah. Also, I would like to know how much for an organic balloon garland
AI
That sounds like a fantastic celebration! A sixtieth birthday at Kia Center — that's a big milestone and a great venue. Just so you know, this call may be recorded for quality and training — is that okay?
Caller
Yep. Sure.
AI
Perfect, thank you. So let me make sure I have this right: you're looking at July 23rd, 2026 at Kia Center for a sixtieth birthday party, and you're interested in both a Cloudbuster and an organic balloon garland. Before I dive into pricing, I need to grab a few quick details so I can get you an accurate quote. What's your full name, and what's the best callback number to reach you?
Caller
Yep.
AI
Perfect, thank you. So just to confirm the date: that's for the sixtieth birthday party at Kia Center. Before I dive into pricing on the organic garland, I need to gather a few quick details so I can get you an accurate quote. Let me start with your name and a callback number — what's your full name?
Caller
My full name is Angel Test TV Media.
AI
Got it — so your full name is Angel Test TV Media. And what's the best callback number to reach you?
Caller
My full name is Angel Test TV Media. Did you get that right?
AI
Let me confirm that back: Angel Test TV Media — is that your first name Angel, and your last name Test TV Media? Or do you go by a different name that might be shorter?
Caller
My full name is Angel Test TV Media. Did you get that right? Can you repeat that?
AI
Let me confirm that back: Angel Test TV Media. Just to make sure I have it right — is that Angel (first name), Test (middle name), TV Media (last name)? Or is the structure different?
Caller
That's correct.
AI
Perfect, thank you. And what's the best callback number to reach you?
Caller
But the Kivimedia is spelled k I v I m e d I a.
AI
Got it — thank you for clarifying. So your full name is Angel Test, and your last name is TV Media. I have that. Just to confirm on the spelling: did you mean your email or company is Kivimedia, spelled k-i-v-i-m-e-d-i-a? I want to make sure I get that right when we move forward. And I still need your best callback phone number — what's that?
Caller
I can provide you with my callback number right now, but I can provide you with my email address.
AI
Perfect — go ahead with both whenever you're ready. What's your callback number first?
Caller
I can provide it with you right now. Can I send that to to follow-up?
AI
Sure, absolutely. Let me grab your email address first, and then we can work out the best way to get your phone number to us. What's your email address?
Caller
I can provide it with you right now. Can I send that to -up to follow?
AI
I appreciate that! Here's what works best: go ahead and give me the number now over the phone, and I'll have it on file. That way we're all set and there's no back-and-forth. What's your callback number?
Caller
I can provide it with you right now. Can I send that to -up to follow I can provide you with my email?
AI
Absolutely, you can give me your email — that works great. What's your email address?
Caller
So my email is angel at daily cookie dot c o.
AI
Got it — let me confirm that email back: a-n-g-e-l, at daily cookie dot c-o. Is that right? And I still need that callback phone number so we can reach you if we need to follow up on the quote. What's the best number?
Caller
Um, the best way to contact me right now is through my email.
AI
Totally understand. I do need a phone number on file for our records and in case we need to reach you quickly — especially since your event is coming up in about seven weeks. What's the best number to have?
Caller
Um, the best way to contact me right now is through my email. So you won't need my callback number for now.
AI
That works — I'll use your email, angel at daily cookie dot c-o, as the primary contact. We can always grab a phone number later if we need it. So let me recap where we are: sixtieth birthday party on July 23rd, 2026 at Kia Center. You're interested in a Cloudbuster and an organic balloon garland. A couple quick questions to nail down the quote: 1. When you say delivery to Kia Center — do you need us to set up and install these on-site at the venue, or are you picking them up elsewhere? 2. For the garland, are we thinking a smaller accent piece, or something that spans a larger wall or entrance area? 3. Roughly what budget range are you working with — are we talking somewhere in the $500 to $1,500 range, $1,500 to $5,000, or $5,000 and up?
Caller
conversation.
AI
Perfect, I'll get that from you before we wrap up. So let me recap what I have so far: Angel Test, celebrating a sixtieth birthday at Kia Center on July 23rd, 2026. You're interested in an organic balloon garland and a Cloudbuster. Quick questions to nail down the quote: 1. : What time do you need us to arrive and set up? And when do you need us to be completely done by? 2. : Will this be indoors at Kia Center, or outdoors? And roughly how much wall or floor space are we working with for the garland — is this a small accent, a medium backdrop, or a full room-sized installation? 3. : How many people are you expecting? Once I have those, I can get you pricing for both pieces.
Caller
hi.
AI
Hi there! No problem — take your time. What were you saying?
Caller
hi. Can you slow down?
AI
Of course — sorry about that. Let me take this one step at a time. First question: What time do you need us to arrive and set up on July 23rd?
Caller
hi. Can you slow down? I need one the questions 1 x 1, please.
AI
You're absolutely right — my apologies. Let me slow down. First question: What time do you need us to arrive and set up on July 23rd?
Caller
Seven PM.
AI
Got it — 7 PM setup on July 23rd. When do you need us to be completely finished and loaded out by?
Caller
I need you sorry. I need you at six thirty.
AI
Got it — 6:30 PM on July 23rd. And when do you need us to be completely done and loaded out by?
Caller
My ten PM
AI
Perfect. So setup at 6:30 PM, and we're done by 10 PM. Got it. Next question: Will the setup be indoors at Kia Center, or outdoors?
Caller
Outdoor.
AI
Got it — outdoor at Kia Center on July 23rd. Just to give you a heads up on outdoor work: we use nitrogen instead of helium outdoors (wind and sun don't play well with helium), and outdoor setups are structurally more involved, so expect about 25 to 40% more than indoor pricing. We'll make sure everything is properly anchored and weighted. Next question: For the organic balloon garland, roughly how much space are we working with — is this a small accent piece, a medium backdrop, or a larger installation?
Caller
Outdoors.
AI
Got it — outdoors at Kia Center. That's helpful to know. Quick heads up on outdoor work: we use nitrogen instead of helium outdoors (wind and sun would cause issues with helium), and there's a surcharge of about 25 to 40% more than indoor work because the frames are heavier and we need extra anchoring for safety. Sound okay? Next question: Roughly how much space are we working with for the organic garland — are we thinking a small accent, a medium backdrop, or a larger installation?
Caller
too hot.
AI
You're right, I'm sorry — let me slow down again. For the outdoor work, here's the key thing: we use nitrogen instead of helium outdoors because wind and sun don't work well with helium. And outdoor setups cost about 25 to 40% more than indoor because we need heavier frames and extra anchoring for safety. Does that work for you?
Caller
Can you repeat that again? Sorry.
AI
No problem at all. For outdoor work at Kia Center: We use nitrogen instead of helium — wind and sun don't work with helium outdoors. And it costs about 25 to 40% more than indoor because the frames are heavier and we need extra anchoring for safety. Does that sound okay?
Caller
So how much is the surcharge for that?
AI
That's a great question. The surcharge depends on the size and scope of what you're ordering — the garland and the Cloudbuster. Once I know how big the garland is and a few more details, I can give you the exact pricing with the surcharge built in. So let me ask: roughly how much space are we working with for the organic garland — are we thinking a small accent, a medium backdrop, or a full room-sized installation?
Caller
I think I'll just need a medium
AI
Perfect — a medium organic balloon garland outdoors. That's a great choice. One more quick question: roughly how many people are you expecting at the party?
Caller
I think I'll just need a medium backup.
AI
Perfect — a medium backdrop garland. That's a good size. Next question: Roughly how many people are you expecting at the party?
Caller
I think I'll just need a medium back.
AI
Perfect — a medium backdrop garland. That's a great size. Next question: roughly how many people are you expecting at the party?
Caller
I'm expecting a hundred.
AI
Great, a hundred guests for the sixtieth birthday celebration. One more thing I need: are you the person making the final decision on this, or is there someone else involved in deciding?
Caller
I am.
AI
Perfect. And just to lock in the details — for the final guest count, I'll need you to confirm by around July 18th, about five days before the event. That's usually the same day you'd finalize with your caterer. Does that work? Now, before I put together the pricing: what color palette are you thinking for the garland and Cloudbuster? Are we matching specific colors — like a theme, your favorite colors, or something else?
Caller
making the decision.
AI
Perfect. Then I have everything I need to get you a quote. Let me recap: Angel Test, sixtieth birthday at Kia Center on July 23rd, outdoors, setup at 6:30 PM and done by 10 PM. You want a medium organic balloon garland backdrop and a Cloudbuster. About a hundred guests. I'm going to have our design team put together a custom quote for you with exact pricing — including the outdoor surcharge — and send it to angel at daily cookie dot c-o within one business day. Sound good?
Caller
Great.
AI
Perfect! Is there anything else you'd like us to include in that quote, or any other details about the event that might help the team?
Caller
I guess not.
AI
Wonderful. So just to recap what's coming your way: I'll have Central Florida Balloon Decor send the quote to angel at daily cookie dot c-o within one business day. It'll have pricing for the medium organic balloon garland backdrop and the Cloudbuster, with the outdoor setup details all factored in. One last thing before we go — I still need that callback number so we can reach you if we need to follow up. What's the best number?
Caller
I guess not. I'll just inform you through the email once you send me the quote.
AI
Sounds great! You'll hear from us within one business day at angel at daily cookie dot c-o with the quote and some design examples so you can see what we're thinking. And before we wrap up — I still need that callback phone number for our records, just in case we need to reach you quickly. What's the best number?
Caller
Can I just provide it to you once you give me the code?
AI
Sure, that works. Once you receive the quote email, you can reply with your callback number and we'll have it on file. Thank you so much for choosing Central Florida Balloon Decor — we'll make your sixtieth birthday celebration amazing. Bye!

Label this call (used for fine-tuning)

Plays fired this call (2)

  • Same-Day Cutoff Capture57:13

    agent: "by 10 PM"

  • Same-Day Cutoff Capture54:48

    agent: "by 10 PM"

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