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RecordingArchived
183s · archived 6/6/2026
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+19472561612

Listening…

Transcript

Caller
I'd like to place an order for a flower delivery.
AI
Great! Just so you know, this call may be recorded for quality and training - is that okay?
Caller
Yeah.
AI
Perfect. Who is the recipient, and what's the occasion?
Caller
My mother it's her birthday.
AI
How wonderful! What's your mother's full name?
Caller
Anya Smith.
AI
Beautiful. And when would you like this delivered - what date?
Caller
Tomorrow if possible.
AI
Tomorrow is Saturday, June 6th - we can definitely do that. What time works best for delivery?
Caller
Tomorrow, if possible.
AI
Perfect - that's Saturday, June 6th. What time works best for the delivery, or would anytime during the day be fine?
Caller
Anytime.
AI
Perfect. What's the delivery address for your mom?
Caller
One two five eight
AI
Got it - one two five eight. What's the street name?
Caller
Florida Street.
AI
Florida Street. And what city and state?
Caller
Florida.
AI
Florida - and what city and state, or ZIP code?
Caller
Roseville, Michigan.
AI
Let me confirm that - the address is 1 2 5 8 Florida Street in Roseville, Michigan. Is that correct?
Caller
Roseville, Michigan.
AI
Got it - so that's 1258 Florida Street in Roseville, Michigan. Just to confirm, is that correct?
Caller
Yes.
AI
Thank you. Now, what would you like the card message to say for your mom?
Caller
Happy birthday.
AI
Let me read that back to you: "Happy birthday." Did I get that right?
Caller
Happy birthday. I love you.
AI
Let me read that back to you: "Happy birthday. I love you." Did I get that right?
Caller
Yes.
AI
Wonderful. Since this is for your mom's birthday, would you like a suggestion?
Caller
Yes.
AI
To celebrate her birthday, I'd recommend one of our LARGE designs at $145 - that's the one that'll really make the day feel special. What colors or style were you thinking, or would you like me to leave it to our designer?
Caller
I would like a lot of bright cherry colors with purple.
AI
Perfect - bright cherry with purple accents. That'll be stunning for her birthday. Let me add a finishing touch: we have a half-pound box of caramel truffles for just $18 - want me to add that?
Caller
Yes.
AI
Wonderful. So that'll be $176.48 total with tax. What's your email address so I can send you the payment link?

Label this call (used for fine-tuning)

Plays fired this call (3)

  • Celebration Sales Trigger (two-step ask + LARGE anchor)48:20

    agent: "To celebrate"

  • "LARGE Design" Suggest for Milestones (Single Recommendation)48:20

    agent: "LARGE"

  • Card-Message-First Probe47:50

    agent: "card message"

Action cards

Cards appear when the AI hits a coachable moment from Tim's methodology.