+13135377776

That's wonderful – congratulations to the graduate! Just so you know, this call may be recorded for quality and training – is that okay?

Perfect. Who is the graduate – what's their full name?

Great, thank you. So we're celebrating a graduation – that's exciting! Who is the graduate, and what's their full name?

What's Malaysia's last name?

Perfect – Malaysia Thomas. And when would you like this delivered?

This Friday, June 5th – got it. And what time works best for the delivery, or would anytime that day be fine?

Perfect – we can get that there by noon on Friday. Now, what's the delivery address?

Got that start – 23846. Is that a street number, or a ZIP code?

Got that – 23846 Grand River Avenue in Detroit. What's the zip code?

Got it. Let me confirm that address back: 2 3 8 4 6 Grand River Avenue, Detroit, Michigan, 4 8 2 1 9 – is that right?

Wonderful. Now, what would you like the card to say?

Let me read that back to you: "Congratulations. So proud of you." Did I get that right?

Got it – so the card says "Congratulations." Is that the complete message, or would you like to add anything else?

Let me read that back to you: "Congratulations. So proud of you. Love, Aunt Sarah." Did I get that right?

Wonderful. Since this is Malaysia's graduation, I'd like to make a suggestion – would you like one?

To celebrate Malaysia's graduation, I recommend one of our LARGE designs. What colors or style were you thinking – or would you like me to leave it to our designer?

Got it – black is bold and sophisticated. Just to clarify, would you like the arrangement to feature black as the main color throughout, or black accents with other colors mixed in?

Perfect – black with gold accents. That's going to look stunning for her graduation. Let me lock that in for you. Got it – so our LARGE arrangement in black with gold accents for Malaysia's graduation will be $185 before tax. As a finishing touch, we have balloons for just $28 – want me to add that to make it extra celebratory?

Got it – so you'd like a hand-tied bouquet in a floral wrap instead of a vase arrangement. That works beautifully for a graduation. Let me confirm the details with the team to make sure we have that locked in correctly. Let me have the team call you back within the hour to confirm the exact pricing on the hand-tied bouquet and finalize everything – can I get your callback number?

No problem. What's your phone number so we can reach you if we need to confirm anything about the delivery?

Let me confirm that back: 3 1 3 5 3 7 7 7 7 6 – is that right?

Perfect. And what's your email address so I can send you the payment link?

Let me confirm that back: t-h-r-i-f-t-y, dot, d-e-t-r-o-i-t, one-two-seven, at g-mail dot c-o-m. Is that right?

I'll have the team reach out within an hour with the final pricing on that hand-tied bouquet and get everything confirmed for Malaysia's graduation delivery. They'll call you at 313-537-7776. Thank you so much for choosing Hudson Valley Petals – we'll take wonderful care of that for you. Bye!